Page 49 - KHovanian Homes - Pathway to Homeownership

Section 8 | Homeowner Service If you have any warrantable concerns that have not been addressed, you can raise them with the Service Manager during this visit. Please remember you must contact the Call Center to arrange for a Service Request to be generated for this visit. Following this visit, service repair orders will be issued to the appropriate subcontractors to complete any necessary warranted repairs and the Service Manager will schedule these repairs with you. EMERGENCY SERVICE During your warranty period, emergency service is available to you seven days a week, 24 hours a day. An emergency is defined as a situation in which you cannot continue to occupy your home. Here are a few examples of emergencies requiring immediate attention: • Within the first thirty (30) days, you experience a total stoppage of the plumbing sewer system after you have tried plunging it with a common plunger • Youexperienceacompletelossofheatincoldweather even after checking the electrical switch and breaker, thermostat, gas meter and gas valve If you smell gas, exit the home immediately! Do not touch anything. Do not turn on any electrical appliances or flip any switches. Do not use the phone. Exit the home immediately and go to a neighbor’s home to use their phone (or your cell phone) to call the gas company. For all emergency service, please call our emergency service number at 877-832-6231. Be sure to provide the following information to ensure an effective and quick response: • Your name, address and phone number • The name of the community in which you live • A brief description of the emergency • The date of your closing VERBAL AGREEMENTS K. Hovnanian® will only take responsibility for work both formally submitted and authorized. It is important that you address all warranty and service questions solely to the Homeowner Service Department, as they are the only ones who can approve and expedite service. Presenting any requests to a Sales Consultant, Construction Associate, and/or a Trade Partner may hinder the process, and cause delays in servicing your request. For your protection, verbally discussed service work should be followed up with a written document to Homeowner Service to ensure the tracking and completion of all requests. Please call 877-832-6231 with any inquiries for the Homeowner Service Department. COMPLETING HOMEOWNER SERVICE Once the warranty item has been completed, we ask that you sign and date the Homeowner Service Request and Service Authorization forms. Your signature is our confirmation that the warranty item has been completed within our standards. The original is placed in your file so our records are up to date. Edition July 2019 | 33