Page 48 - KHovanian Homes - Pathway to Homeownership

Section 8 | Homeowner Service For your convenience, we provide an Online Service Request process that is a quick and easy way for you to communicate should you need to report warranty items to us. Once your account is created you can simply log onto our Official Homeowner Warranty portal at: khov.corrigo.com Once there you simply follow our quick guide to create and track your Service Requests. In order to begin using this website, we will need to create a user name for you, which will be your email address. We ask that you call our office at 877-832-6231 or email us at Service123@KHOV.com so that we may set up your account. We ask you to utilize our Call Center for all Service Requests so that: • You have a single point of contact for all of your concerns • We can document the date the Service Request was originated • We can document any items you report and assign the Service Requests to the appropriate Service Manager • We can make sure we are following up on your Service Request in a timely manner Reviewing Your Concerns Once you contact our Call Center and your Service Request has been generated, the Service Request will be forwarded to your Service Manager. The Service Manager will contact you within two (2) business days to schedule an appointment to review your concerns. Home reviews will be scheduled Monday through Friday, during the business week, between 8 am to 3 pm, excluding holidays. Appointments will either be in the morning or the afternoon. Morning appointments will occur between 8:30 am and 12:00 pm. Our afternoon appointments will occur between 1:00 pm and 3:00 pm. What you can do to Help In order to help you in the most effective and efficient manner, please compile a complete list of your concerns before contacting the Call Center. This will help the Call Center coordinator document all of your issues prior to the Service Manager scheduling a visit with you. Our staff can more efficiently address your concerns by coordinating your entire review at once. All warranted issues will be addressed in accordance with the Builder’s Limited Warranty. A clear understanding of the warranty will facilitate the smooth resolution of all concerns. Please refer to the warranty if you’re are uncertain about the coverage of any particular item. Getting Your Repairs Completed After performing your home review, Service Repair Orders will be issued to appropriate subcontractors to complete any necessary warranted repairs. All items to be addressed will be scheduled with you by your Service Manager. Just like home reviews, repairs will be scheduled Monday through Friday, during the business week, between 8 am - 3 pm, excluding holidays. Appointments will either in the morning or afternoon. Morning appointments will occur between 8:30 am and 12:00 noon. Our afternoon appointments will occur between 1:00 pm and 3:00 pm. All appointments require an owner representative to be present when work is performed. 11 Month Homeowner Maintenance Orientation To ensure that we have answered all of your maintenance questions, we will offer a 11-Month Homeowner Maintenance Orientation. During this orientation, we will review the maintenance guidelines as well as any warrantable concerns you may have. During this visit, we will review: • Customer Home Care Guide and Maintenance Checklist • Exterior caulking • Exterior painting/staining • Water intrusion maintenance guide • Drywall 32 | Edition July 2019