Page 38 - KHovanian Homes - Pathway to Homeownership

Section 6 | Gold Key Orientation Please keep in mind that your belongings may not be brought into the home prior to closing because of insurance issues and the regulations of the local building authority. 100% COMPLETE, CLEAN, AND CUSTOMER READY POLICY (100% CCCR) The 100% CCCR policy requires that a home’s closing be delayed if K. Hovnanian® Homes’ Quality Inspections determine that the home is not 100% complete, clean, and move-in ready. K. Hovnanian® Homes’ 100% Complete, Clean, and Customer Ready Policy requires that all Gold Key items be completed prior to closing. If this is not accomplished, closing will only occur with permission from Senior Management. There are only two (2) exceptions to this policy: 1) Items impacted by “Seasonal Conditions,” whose completion will commence as soon as weather permits and 2) Repairs requiring a part(s) that is unavailable and must be ordered. These repairs will be scheduled upon delivery of such part(s). Any item(s) or issues that apply to your new home will be noted on the Gold Key Orientation form. (Items impacted by “Seasonal Conditions” will be listed under the Gold Key Delivery section of the form). All work to be completed post closing will be scheduled between 8:30 am and 3:00 pm, Monday through Friday. 26 | Edition July 2019