Page 37 - KHovanian Homes - Pathway to Homeownership

Section 6 | Gold Key Orientation Your Gold Key Orientation is an introduction to your new home and its many exciting features. The Gold Key Orientation is an opportunity to walk through your newly completed home for the first time, while reviewing the operating systems and level of finish. We will follow an established agenda and set a route through the home to ensure that we cover everything. In addition, the Post-Closing Homeowner Service process will be explained in detail. Your K. Hovnanian® Representative will use a Gold Key Orientation form to guide you through this meeting. The Gold Key Orientation form consists of two parts: the Gold Key Orientation and the Gold Key Delivery; which are used for reviewing the home and noting any items that require attention by our Construction and Homeowner Service Teams. Each section should be completed on the respective day. See the Gold Key Orientation form at the end of this section SCHEDULING YOUR GOLD KEY ORIENTATION Your Production Coordinator will provide notification regarding your approximate Closing Date in writing 45 days prior to your closing to schedule the Gold Key Orientation, which typically occurs one week prior to closing. Appointments are scheduled from 8:00 am to 3:00 pm Monday through Friday. Beginning your Gold Key Orientation by 3:00 pm ensures sufficient daylight to view all surfaces adequately. Your K. Hovnanian® Representative will meet you at your new home at the scheduled time. Allow at least two (2) hours to properly complete your Gold Key Orientation. YOUR PREPARATION Following these hints will help ensure that you get the maximum benefit from your Gold Key Orientation. Allow Enough Time Please arrange your schedule so you can use the full time allotted. Bring Your Homeowner’s Guide Bringing your Homeowner’s Guide along will allow you to refer back to questions you may have, and ask about the items installed in your home. Homeowner(s) Attendance K. Hovnanian® Homes experience shows that the Gold Key Orientation is most beneficial when only the homeowner(s) attend. If a real estate agent assisted you in the purchase, he or she is welcome, but not required, to attend. Cosmetic Surfaces During your Gold Key Orientation, we will confirm that all surfaces are acceptable and in good condition. Any surfaces that need attention will be listed on your Gold Key Orientation form. Bring Questions If you have not already done so, please read the Homeowner Service, Home Care and Maintenance, and Limited Warranty Sections of your Homeowner’s Guide. If you have questions, bring them with you to your Gold Key Orientation. Attire Wear sensible shoes that are easy to get off and on; sandals and shoes with heels are not recommended. Also, wear clothing that will allow you to bend, kneel, and reach during the Gold Key Orientation. We will tour both the exterior and interior of your home, so anticipate some mud or dust. Get Involved We highly encourage you to listen carefully, take plenty of notes, and take a hands-on approach during your Gold Key Orientation. We want you to push buttons, flip breakers, and test doors and windows. It will help reassure you that everything is in working order, and help you remember important details about the operation of your new home. LAST MINUTE ACTIVITY If you visit the home a day or two prior to your Gold Key Orientation, you may notice details that need attention. During the last couple of days, many Trade Partners and K. Hovnanian® Homes’ Associates will be working on your home. They are completing minor adjustments and fine-tuning your home. These finishing touches are normal and cannot be performed until all the parts and pieces have been installed and tested. What seems like a rush of activity is a normal part of the construction process. Edition July 2019 | 25