Page 165 - KHovanian Homes - Pathway to Homeownership

2. Install the carpet according to the guidelines of the Carpet and Rug Installation Standard CRI – 105. 3. Maintain the carpet according to the recommendations found in the “Carpet Care” section of this brochure. 4. Be able to show proof of periodic cleaning by a certified professional cleaning service. A minimum of one professional cleaning every 18 months is required. How To Make A Claim If it is believed there may be a defect with the homeowners Portico by Mohawk carpet and the homeowner wants to file a claim under these warranties, the homeowner must notify the installing flooring subcontractor in writing. Describe the problem being experienced with the Portico by Mohawk carpet, and the flooring subcontractor will take the appropriate action, which may include arranging for a visual inspection. If the homeowner is unable to contact the flooring subcontractor (the builder may be able to provide assistance), write to Mohawk Industries to arrange for an inspection and analysis by our authorized representative. Contact us at: Mohawk Industries, Inc., Attn: Customer Relations, P.O. Box 12069, Calhoun, GA, 30703. Carpet Care and Maintenance Recommendations Portico by Mohawk carpet requires routine care and regular maintenance in order to maintain the beauty of its’ appearance over time. The recommendations in this section are in accordance with guidelines required to maintain the coverage of the limited warranties and will prolong the life of the carpet. Preventative Maintenance 1. The use of mats or runners at all home entrances and on uncarpeted areas adjacent to carpet will reduce soil and moisture in traffic areas. These mats and runners should be cleaned regularly. 2. The use of furniture coasters to distribute the of heavy items is also recommended, especially for furniture with wheels. Take care when moving furniture with wheels by putting a protective barrier between the wheels and the carpet. 3. To extend the beauty of your carpet, close drapes or blinds during hours of direct sunlight. 4. Exercise extreme caution with all bleaches, tile cleaners, mildew removers, oven cleaners, drain openers and plant food. They are strong chemicals that can permanently discolor or dissolve carpet fibers. Vacuum Regularly 1. Most dirt, and even dust, takes the form of hard particles. When left in the carpet, these gritty, sharp particles abrade the pile of the carpet. Regular vacuuming not only prolongs the life of the carpet, but will enhance its appearance as well. Most soiling in carpet is of the dry, particle type, which can be removed with a vacuum cleaner. 2. Vacuum high traffic lanes daily, medium to high traffic areas twice weekly, and the entire house at least once a week. 3. Use a vacuum with a rotating brush or beater bar. Change the bags often and check the beater bars for burs or gouges, so as not to damage the surface of the carpet. Some thick loop pile carpets will fuzz if a rotating brush vacuum is used. In this case we recommend a suction vacuum only. Stain Removal 1. Treatment of the affected area should begin immediately upon discovery. The more time that elapses before treatment, the more difficult a stain will be to remove. 2. First scrape food spill gently with a spoon or dull knife, removing as much as possible. 3. Always work from the outer edge of the stain towards the center to avoid spreading. Blot, do not rub or scrub, as the carpet may fuzz (for any stain removal, use a white cloth or paper towel for cleanup). Edition July 2019 | 129