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Market Information | Educational Events 12pm - 1pm CanWeTalk? Navigating Difficult Client Conversations Speakers: Sandra Funk, John McClain, Jennifer Quail, Beth Diana Smith High PointTheatre (in theTransportationTerminal) In a perfect world you and your clients would always be in agreement, but we live in the real world where you often have to manage professional or personal differences to maintain strong business relationships. Led by Jennifer Quail, panelists Sandra Funk, John McClain, and Beth Diana Smith will share insights they’ve learned when having the tough conversations with clients. Complimentary boxed lunch provided. 1 IDCEC-approved CEU. Presented by ASID. Sponsored by Lexington Home Brands. 1pm - 2pm How to Handle Difficult Clients Speaker: Margi Kyle Home Furnishings Association Retailer Resource Center - Plaza Suites 1st Floor What do you do when that dream client turns out to be a nightmare? Margi Kyle,The Designing Doctor, knows how to avoid such problems before they start or, if they start, how to handle them. If you run a business, you know that dealing with the quirks, whims and moods of customers is one of your greatest challenges. Learn from an expert how to manage them so that they make you money rather than take your money. 1pm - 2:30pm TrendWatchTour (New!) Speaker: Julie SmithVincenti Suites at Market Square Trendwatch Display (Ground Floor) IMC’sTrendWatch program expands this Market again with theTrendwatchTour, to give attendees an inside look at leading trends shaping the home furnishings industry. Join home furnishings trend forecaster, editor and curator Julie Smith Vincenti of Nine Muses Media, as she leads attendees through the three key design directions she predicts will most impact the home furnishings market in the future.The tour will visit the three TrendWatch displays within IMC properties: Suites at Market Square Lobby,The walkway between IHFC and Showplace near the TransportationTerminal and IHFC Green Lobby. Sponsored by IMC-DesignOnHPMKT. To Register visit: www.imchighpointmarket. com/seminars-and-events/. 2pm - 3pm Suite SpotTour Tour will depart from theTop Floor of the Suites - SherwinWilliams Designer Lounge Designers, bloggers and social media maestros not only have their finger on the pulse of what is hot today, they influence consumer demand tomorrow.To get a first-hand look at what our guest designer and trendsetter thinks is trending at High Point Market this spring, spend an hour on an intimate guided tour with them. Join us as we introduce you to the favorite finds through all three floors ofThe Suites at Market Square – the largest presentation of temporary exhibits and a must-see for every designer and retailer looking for what’s new and innovative. Sponsored by IMC-DesignOnHPMKT. RSVP required.To Register visit: www.imchighpointmarket. com/suite-spot-tours 2:30pm - 3:30pm Brand Building and Selling Speaker: Christopher Philips Home Furnishings Association Retailer Resource Center - Plaza Suites 1st Floor How well do you relay the value of your brand proposition to your consumers? Christopher Philips will cover building, promoting, and managing a brand through focused merchandising methods, sales techniques, and storytelling. When you’re mastered these techniques, your customers will relate and trust in your brand proposition. High Point Market 271