Page 47 - KHovanian Homes - Pathway to Homeownership

Section 8 | Homeowner Service WELCOME TO HOMEOWNER SERVICE K. Hovnanian® Homes is committed to providing you with the knowledge for maintaining your home for years to come and the support for any of your warranty needs. This Section will introduce you to the Homeowner Service Program which includes Homeowner Use and Maintenance Guidelines, Determining if You Need Homeowner Service, Homeowner Service Procedures, Emergency Service and Contact Information. To facilitate the coordination of all your Homeowner Service needs, a Homeowner Service Manager will be assigned to your home. This Homeowner Service Associate is solely responsible for communicating, scheduling and following up with all Trade Partners and other K. Hovnanian® Associates for the timely completion of all authorized warranty repairs in your home. HOMEOWNER USE AND MAINTENANCE GUIDELINES While your home has a solid warranty program, long- lasting value cannot be achieved unless you properly maintain your home and its components. Even in your newly constructed home, routine maintenance is necessary. This is due to normal wear and tear, natural fluctuations in temperature and humidity, the inherent characteristics of the materials used in your home and normal service required by the mechanical systems. Therefore, we strongly encourage you to take the time to read the Maintenance Guide and the literature provided by the manufacturers of products in your home. All homes and the items included are not the same. Although much of the information may be familiar to you, some points may be significantly different from homes or products you have used in the past. Homeownership is an ongoing responsibility that requires upkeep and maintenance. Please be aware that typically a minor adjustment or repair done immediately prevents a more extensive repair later. Our Limited Warranty excludes damage or losses resulting from ordinary wear and tear, abuse, neglect, improper maintenance, improper operation, or alterations made by anyone other than K. Hovnanian® Homes after closing. For more information on the Limited Warranty, please refer to the Professional Warranty Corporation booklet enclosed in your book. DETERMINING IF YOU NEED HOMEOWNER SERVICE Your new home comes with a Limited Warranty of ten (10) years. Items that are covered under the Limited Warranty are defined and explained in this Guide. This guide also defines all deficiencies and their relation to the tolerances and performance standards that determine our coverage and repair obligations. Additionally, limitations and exclusions are defined. The Limited Warranty is essential in defining our obligations while setting your expectations. We recommend that you thoroughly review your guide to maintenance prior to making any requests for homeowner service. HOMEOWNER SERVICE PROCEDURES Initiating a Service Request After moving into your new home, you may have questions or concerns that are covered by the warranty and require attention. We refer to these questions as a Service Request. All Service Requests must be directed to the Customer Service Call Center (Call Center) where a service request must be created before work can be assigned or completed. Once the Service Request is generated, we will schedule a visit your home to review your questions/concerns. The Homeowner Service contact information: PHONE: 877-832-6231 Edition July 2019 | 31