Page 29 - KHovanian Homes - Pathway to Homeownership

Section 5 | Construction of Your New Home The construction of a new home differs from other manufacturing processes because you can enjoy observing the construction process as we build your new home. As a consumer, you rarely have the opportunity to watch as the products you purchase are created, but building your dream new home is done right in front of you. Because of the time required for construction, you have scheduled opportunities to view your home as it is built, ask questions, and discuss details through communication with your community team. Your Sales Consultant and Construction Manager will be scheduling appointments to view your home during construction. QUALITY We at K. Hovnanian® Homes take great pride in the homes we build. To ensure every home meets our high standards of quality we have several quality assurance processes in place. The first is the contractual requirement of each of our trade partners to thoroughly inspect their own work. We have several mechanisms to ensure their compliance with that requirement. Secondly, we follow the trades internally with our own Quality Assurance Inspections, conducted by our Community Construction Manager. The Quality Assurance Inspections are conducted at critical points throughout the construction of your home. The third formal quality assurance activity is our Quality Standards Inspection. You may hear this referred to as the QSI. This is also conducted by our quality assurance team. This inspection confirms all of the fit and finish details of your home inside and out. If any deficiencies are found, your community team will ensure they have been addressed prior to presenting your home to you. Again, local authority inspectors are also validating the compliance to building codes relating to the finish of your home at this time. In addition to the scheduled quality assurance activities, the quality assurance team will also perform “random inspections” of homes during all phases of construction to certify that all items are installed following precise guidelines. We are very proud of the homes we build and, as you can see, we make every effort to ensure you will be as well. Ugly Duckling Stages During the construction process, every home being built experiences some days when it is not at its best. Homes under construction endure wind, rain, snow, foot traffic, and activities that generate noise, dust, and trash. Material scraps are a byproduct of the process. Although your new home is cleaned by each trade upon completion of their portion of the work, during your visits you will encounter some messy moments. While we understand that this can cause you some concern, please realize that every home we build, including our beautifully decorated model homes, will endure the “ugly duckling” stages. Private Home Inspectors If you wish to retain the services of a private home inspector to review your home during or at the end of construction, please be aware of K. Hovnanian® Homes’ policies regarding private home inspectors: • The inspection firm should be a member of a professional association, such as the American Society of Home Inspectors, and experienced in new home construction. • Your inspector must provide evidence of liability insurance and be licensed in the state in which the home is built. • K. Hovnanian® Homes will only address concerns involving building code or mechanical performance of the HVAC, electrical, or plumbing systems. We will take no action on opinions or notes on personal preference items such as paint touch-up or cosmetic blemishes. • The inspector should provide you and K. Hovnanian® Homes with a written report of any of the before mentioned concerns that we will address in a timely fashion. Edition July 2019 | 19