Page 7 - KHovanian Homes - Pathway to Homeownership

Section 1 | Introduction to meet your needs. After the Gold Key Delivery, our Homeowner Service Department is your contact for any concerns you discover as you settle into your new home. After you move in, we have a Homeowner Service Program to meet your needs. As of your Gold Key Delivery, our Homeowner Service Department is your contact for any concerns you discover as you settle into your new home. Warranty K. Hovnanian® Homes provides you with a Limited Warranty for your home. Please consult your Limited Warranty booklet for further explanation or ask a Homeowner Service Representative for guidance. QUALITY PROGRAMS AND CUSTOMER SATISFACTION The quality of your new home is the direct result of our systematic approach to proactive construction planning and diligent construction supervision. Your Community Team prides itself in the steps they take to ensure your new home lives up to the K. Hovnanian® Homes’ slogan, “The First Name in Lasting Value®.” We strive to make your homebuilding experience as smooth and fun as possible through the use of a quality process which includes: • Regular communication with your sales consultant. Don’t be surprised if they become your best friends, it happens a lot! • Construction Orientation walk throughs at Gold Key Introduction, Frame, and Orientation with your Community Team. • Phase inspections conducted by our Quality Assurance Department and local authorities prior to your closing. K. Hovnanian® Homes is committed to earning your trust through open communication, responsiveness and respect before and long after you have settled in your new home. In our effort to continually improve, we welcome your comments on our performance at all times, but particularly through responses to our Homeowner Satisfaction Surveys. Homeowner Satisfaction Surveys Our goal is to provide you with the best home buying experience we can, and your feedback is invaluable in helping us attain that goal. The surveys you will be requested to respond to are as follows: 45-60 Day Post-Closing Survey – Approximately forty- five (45) to sixty (60) days after the closing of your new home, you will receive a survey by email or telephone which will request your feedback on your home buying experience up to this point in time. Please let us know what you enjoyed about building your new home and where we can improve. We use these surveys for training our employees. 12-month Post-Closing Survey – Prior to the end of your first year in your new home you will be requested to complete this survey by email or telephone. This survey provides you with the opportunity to evaluate the overall quality of your home and the performance of our various departments. Your Community Team Is Here For You! Remember your Sales Consultant is here to help answer any questions you may have at any point in the process. If at any time you feel that your responses to the surveys would be less than a, “I’ll recommend K. Hovnanian® Homes to my family and friends,” please contact your Sales Consultant. Please bring your Homeowner’s Guide to all scheduled meetings. COMMUNITY TEAM Throughout the building process, you’ll be introduced to a lot of people. Two-way communication is vital part of our relationship with you. Understanding what is happening and knowing whom to contact can smooth the process. It is our responsibility to establish and maintain clear lines of communication. The professionals listed below are glad to assist you or find the answers to your questions. See the Community Team Contact Information at the end of this section. Edition July 2019 | 5